If you are having any difficulties with your cebas Plug-in products,
then feel free to contact our support team at :
support@cebas.com
Please be sure to include as much specific information as possible when reporting errors including the following:
cebas Plug-in tool that is giving you trouble along with your product Serial Number (without your serial number, cebas will NOT be able to assist you) Hardware configuration (single / dual motherboard, amount of RAM, etc.) Operating System (including language and Service Packs) Version of 3ds Max you are using Step-by-step description to reproduce the problem - the more detail you can provide, the better Other miscellaneous notes, plug-ins present and observations A *.max file that shows the problem A daytime phone and return email address (if different from the one sent in on).
When sending files for diagnosis, please be sure to compress them with a Windows utility like 7Zip or WinAce. This will make transfer a much faster, and simpler process.
You are also encouraged to visit the cebas Plug-in Technical Support forums to get answers from fellow users and from the developers directly. This online community has been set up specifically to make sure that you get the help you need, when you need it. It can be found at the following URL: cebas Community forum
Within the cebas website are FAQs for all of the cebas Plug-ins, including thinkingParticles. Check here for answers to common questions. As problems are reported and solved, answers to these issues will also be added to this FAQ area, so check back often.
If you’re having difficulty installing or authorizing your new cebas Plug-in tools, then you may also choose to call our technical support staff directly so that we can get you up and running quickly. If you decide to call, be sure that you have your Product Serial Number available. If you do not have it, our staff won't be able to assist you.
Phone: +1 250.590.2913
Please understand this phone line is for Installation support only, and all other technical and usage support questions will be referred to email or to our support forums for assistance.
cebas Visual Technology Inc. will continue to enhance thinkingParticles. When there are new releases or updates to the product, you will be informed by your authorized reseller and through direct contact from cebas. To best keep you informed about new releases and free updates you must be a registered user on our web system and subscribe to the news letters you are interested in at: www.cebas.com.